Polycom Maintenance Agreement

As a business owner or leader, it is crucial to ensure that your communication systems are always up and running. Polycom is a well-known brand that provides advanced communication solutions for businesses of all sizes.

However, like any other equipment or device, Polycom systems require proper maintenance to ensure optimal performance and longevity. Fortunately, Polycom maintenance agreements are available to help keep your communication systems running at their best.

In this article, we’ll discuss everything you need to know about Polycom maintenance agreements.

What is a Polycom maintenance agreement?

Polycom maintenance agreements are contracts between a business and Polycom that offer technical support, regular maintenance, and repair services for Polycom communication systems. The agreement covers hardware replacements, firmware upgrades, and other technical support services.

The maintenance agreement ensures that your Polycom communication systems are always in good condition and functioning correctly. Under the agreement, a team of experts will be available to provide assistance in case of unexpected downtime or other technical issues.

Benefits of a Polycom maintenance agreement

There are several benefits of having a Polycom maintenance agreement in place:

1. Reduced downtime: With Polycom maintenance agreements, you can be confident that any issues with your communication systems will be addressed quickly, preventing extended downtime that can impact your business operations.

2. Extended product lifespan: Regular maintenance ensures that your Polycom communication systems remain in good condition, prolonging their lifespan and saving you from the cost of replacing them prematurely.

3. Access to expert support: Polycom maintenance agreements come with access to a team of highly trained experts who can provide technical support and advice on the best practices for your communication systems.

4. Cost savings: Maintenance agreements can save you money in the long run by reducing the need for costly repairs or replacements.

Types of Polycom maintenance agreements

Polycom maintenance agreements come in different types to suit your needs. They include:

1. Basic Maintenance: Covers hardware and software updates, access to technical support, and remote diagnostics.

2. Advanced Maintenance: Includes all the benefits of basic maintenance plus two-hour onsite response times for critical issues.

3. Premier Maintenance: This is the most comprehensive package that includes all the benefits of advanced maintenance plus a dedicated account manager, priority response times, and on-site support within four hours.


In summary, Polycom maintenance agreements are essential for ensuring that your communication systems remain operational and efficient. These agreements provide you with access to expert support, regular maintenance, and timely repairs to prevent downtime that can negatively impact your business.

There are different types of Polycom maintenance agreements to choose from, so you can select a package that meets your specific needs and budget. If you own a Polycom communication system, investing in a maintenance agreement is a wise decision that will save you time, money, and hassle in the long run.

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